From registration to withdrawal — you'll find guides on everything at the cl44 Help Center. Our 24/7 support team is always ready to assist you.
Select your issue category and get a quick solution
Visit cl44.biz and click the "Register" button. Fill in the form with your mobile number, password, and email. Verify the OTP — and you're done!
If you've forgotten your password, click "Forgot Password." Enter your mobile number and you'll receive an OTP. Use it to set a new password.
Too many incorrect password attempts can temporarily lock your account. Please wait 30 minutes or contact us via Live Chat.
Go to Wallet → Deposit → select bKash. Enter the amount and tap "Make Payment". Confirm the payment in the bKash app. Your balance will be updated instantly.
Go to Wallet → Withdrawal → select your payment method. Enter the amount and mobile number. If your KYC is verified, funds will arrive within 30–60 minutes.
| Payment Methods | Minimum Deposit | Minimum Withdrawal | Processing Time | Fee |
|---|---|---|---|---|
| bKash | ৳500 | ৳500 | Instant / 30 min | Free |
| Nagad | ৳500 | ৳500 | Instant / 30 min | Free |
| Rocket | ৳500 | ৳1,000 | Instant / 1 hour | Free |
| Bank Transfer | ৳5,000 | ৳5,000 | 1–3 Banking Days | Bank fees may apply |
| Cryptocurrency | $10 | $20 | Network Dependent | Network Fee |
KYC Verification keeps your account secure and ensures your withdrawals go through without issues. All members are required to complete KYC once.
Photos of both sides of your National ID (NID) or passport are required. Images must be clear and legible.
With the correct documents submitted, KYC verification is typically approved within 24 hours. During busy periods, it may take up to 48 hours.
If you can't find a solution on your own, reach out to our team — we're always here to help.
The fastest way to get help. Click the chat icon at the bottom right corner of the site.
⏱ Avg. Response 3 MinutesFor detailed issues, send us an email. Please include screenshots and your transaction ID.
✉ support@cl44.bizMessage us on WhatsApp — it's the easiest way to send images and screenshots.
⏱ Avg. Response 5 MinutesFind answers to all common questions in one place. Check here before reaching out to support.
📝 100+ FAQsUsing any online platform comes with the occasional hiccup — a deposit not going through, a forgotten password, a bonus that hasn't arrived. The cl44 Help Center was built to resolve these issues quickly, with all guides written in plain, easy-to-follow language that anyone can understand.
Cl44's support team is built with Bangladeshi users in mind. Our agents speak Bangla, are well-versed in local payment systems — bKash, Nagad, Rocket — and understand the realities of Bangladesh's network conditions. So explaining your issue is never a hassle.
The most common issue reported to cl44 support is payment-related — specifically, deposits made but not reflected in the account balance. This is usually caused by network delays with banks or mobile banking services. In most cases, waiting a few minutes resolves it. However, if it takes more than 30 minutes, contact support immediately — make sure to keep your transaction ID handy.
Withdrawals are a common area of concern. Keep in mind that large withdrawal amounts may be held if KYC verification hasn't been completed. At cl44, KYC is required for your first withdrawal exceeding ৳10,000. This is for your protection — to ensure no one else can access your funds.
Many users forget to enter their voucher code, or find the wagering requirement confusing. cl44's rules are straightforward — bonus funds cannot be withdrawn directly; you must first wager a specified amount. This is standard practice across all online platforms. You can always check your current wagering progress under the Bonus tab in your profile.
The cl44 Help Centre doesn't just resolve issues — it also features comprehensive getting-started guides for new members. Find detailed walkthroughs on making your first deposit, choosing which game to start with, and getting the most out of your bonuses. Feel free to reach out to us anytime you need assistance.